Our Services
Call Recording & IVR
Make call handling more organized and information easier to retrieve
PROVE helps contact centers and business telephone systems plan and implement call recording & ivr with a focus on consistent routing and appropriately managed call records. We consider the systems already in place, what needs to change and the requirements that will shape the solution before recommending a scope.
Interactive voice response, recording policies and call-flow configuration. The final equipment, configuration, implementation activities and documentation are defined in the agreed proposal. Where applicable, compatibility with current systems and the transition plan are reviewed before deployment.
Map IVR prompts, routing rules, recording triggers, retention, authorized access and reporting. Recording arrangements must reflect applicable consent, privacy and organizational requirements.
The goal is consistent routing and appropriately managed call records. Agree the expected functionality and acceptance checks before implementation so the result can be evaluated against your requirements.
The exact activities depend on the agreed project or service scope.
Recording must be configured in line with applicable law, notice requirements and business policy.
Share call flows, languages and recording requirements. We can review the details and help define the next step.
