Our Projects
Annual IT Support and Infrastructure Maintenance
Project Overview
Prove IT provides a comprehensive annual IT support and infrastructure management contract for General Mills at their Jumeirah Lakes Towers (JLT) Dubai office, ensuring continuous operational stability, proactive maintenance, and full technical supervision across all IT systems and devices. Under this annual service contract, Prove IT manages, maintains, and optimizes all aspects of the IT environment including network infrastructure (switches, routers, access points, and cabling), server and storage administration, desktop and workstation support, CCTV and access control system maintenance, preventive maintenance, incident response with defined SLAs, and IT procurement and hardware lifecycle management.
Services Included
A dedicated IT engineer and remote monitoring team oversee daily operations, with continuous monitoring through professional network tools to ensure uptime and early issue detection. Regular monthly on-site maintenance visits are conducted, along with detailed performance and incident reports. Emergency response procedures ensure quick resolution of critical issues, minimizing business disruption, while coordination with software vendors and ISPs is also provided.
Execution and Compliance
All services are executed under defined SLAs, ITIL practices, and HSE compliance guidelines. Preventive maintenance routines, backup strategies, workstation health checks, and security verifications are conducted systematically. Documentation, inventory control, and maintenance logs are maintained throughout the contract period.
Outcome
Through this contract, Prove IT ensures General Mills Dubai operates with high efficiency, security, and reliability, keeping all systems updated, optimized, and monitored, reducing downtime and improving productivity. This partnership highlights Prove IT's expertise in end-to-end IT management for corporate environments through proactive maintenance, rapid response, and long-term infrastructure planning.
Project Information
Client: General Mills – JLT Dubai
Service Type: Annual IT Support & Maintenance Contract
Scope: Network, Servers, Workstations, CCTV, Access Control, Hardware, Procurement
