Our Projects
Call Center Integration & Deployment
Complete VoIP Call Center System | Designed & Implemented by Prove IT
Prove IT successfully delivered a fully integrated VoIP Call Center System for Khadamat Facilities Management at Al Ain University, enabling centralized communication flows, faster response times, and streamlined service coordination across all departments.
The project covered the entire deployment lifecycle, including design, supply, installation, and configuration of an enterprise-grade IP-PBX communication platform built to meet Khadamat’s operational requirements and future scalability needs.
The new Call Center System unifies communication between:
This integration significantly improved response times, issue resolution efficiency, and overall service satisfaction across the university.
The implementation was built on a high-reliability IP-PBX architecture, integrated into the existing network infrastructure and supported by:
The solution was engineered in line with TRA VoIP regulations, ITIL service standards, and HSE compliance requirements, ensuring operational integrity and service continuity.
This implementation highlights Prove IT’s capability in delivering enterprise-grade communication systems that strengthen operational efficiency and enable scalable smart facility management environments.
| Category | Details |
|---|---|
| Client | Khadamat Facilities – Al Ain University |
| Location | Al Ain, UAE |
| Scope | Design, Supply, Installation & Configuration |
| Technologies | IP-PBX, VoIP, IVR, Call Recording, CRM Integration |
| Infrastructure | CAT6 Cabling, Managed PoE Switches, Central PBX Server |
| Key Features | ACD, IVR, Call Logs, Monitoring Dashboard, Reporting |
| Testing | Voice Quality, Latency, Redundancy & Failover |
| Compliance | TRA, ITIL, HSE |
| Duration | 12 Weeks |
| Team | Project Engineer, Telecom Specialist, 2 Technicians |
